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Call Center QoS Calculation

  • This topic has 0 replies, 1 voice, and was last updated 11 years ago by Carlos Bages.
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    Carlos Bages

    I need to get a 99,95% QoS with a call center that will make troubleshooting. My client is asking me that and I don’t remember how to make the calculations in order to get the number maximum of calls and /or trouble ticket open.

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