4th July 2002 at 09:46
#13221
Manoj
Guest
Hi Manoj
I appreciate your help in defining calls per hour i would be grateful if u can provide me calculations to this answer, If you have any material on an excel base sheet which can tell u for this specfied call volume “X” number of agents will be required to cater this volume defining on half hourly basis.
Rg
Dharmendar
Karachi.