26th February 2002 at 09:51
#12088
Deepak
Guest
Dear Arul,
To improve outbound call center operations you shall have following in place:
A good dialer(PD,PW and AOD)
A Good calling list
Centeralised reporting facility to know online who is performing and who is the sinker.
Least IPLC Glitches.
Motivated team and
Rational ROI expectations.
Deepak Handa