Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

average no of calls taken per person

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #18827 Reply
    Silvija
    Guest

    I would like to know if there are any surveys what is to be the optimum number of calls taken per person working in the call center per day?
    Does anyone knows?
    I hear it is around 80 but I cannot find it anywhere…
    Thanks

    #18828 Reply
    Java
    Guest

    that’s a difficult question. Most of your clients will wnat you to devote the appropriate amount of minutes per call to ensure proper Quality service and resolve the callers issue.

    Depending on the complexity of the calls beiong handled you may see 5 – 20 calls per hour.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: average no of calls taken per person
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">