average no of calls taken per person This topic has 1 reply, 1 voice, and was last updated 9 years, 9 months ago by Java. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts 27th April 2012 at 07:25 #18827 SilvijaGuest I would like to know if there are any surveys what is to be the optimum number of calls taken per person working in the call center per day? Does anyone knows? I hear it is around 80 but I cannot find it anywhere… Thanks 13th March 2013 at 09:21 #18828 JavaGuest that’s a difficult question. Most of your clients will wnat you to devote the appropriate amount of minutes per call to ensure proper Quality service and resolve the callers issue. Depending on the complexity of the calls beiong handled you may see 5 – 20 calls per hour. Author Posts Viewing 2 posts - 1 through 2 (of 2 total) The forum ‘Call center’ is closed to new topics and replies.