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Erlang C Calculator

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  • #18818

    I used to have a very simple way of calculating Erlang C. No symbols, just a formula that calculated the number of calls per hour, the average delay and spit out the number of agents you need to make that. It was manual.

    All I can find now are huge diagrams with symbols and whatnot – does anyone remember the simple calculation, and if so, could you share it with me??

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