- This topic has 0 replies, 1 voice, and was last updated 10 years, 11 months ago by
.
Viewing 1 post (of 1 total)
-
Posts
-
I used to have a very simple way of calculating Erlang C. No symbols, just a formula that calculated the number of calls per hour, the average delay and spit out the number of agents you need to make that. It was manual.
All I can find now are huge diagrams with symbols and whatnot – does anyone remember the simple calculation, and if so, could you share it with me??
Viewing 1 post (of 1 total)
- The forum ‘Call center’ is closed to new topics and replies.
