Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Load Ratio

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #18693 Reply
    Don
    Guest

    Can someone provide a definiton for Load Ratio which is a result number showing up on an ACD report. I want to know what it means and how it can be used in measure call center performance.

Viewing 1 post (of 1 total)
Reply To: Load Ratio
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">