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Calculating Required staff for Emails

  • This topic has 0 replies, 1 voice, and was last updated 15 years ago by Ryan Weaver.
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    Ryan Weaver
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    How do you calculate required staff for a department that responds to emails. we receive approximately 1500 emails, the acceptable time to respond to that email is 24 hours, and average time to to finish each email is 140 seconds how many staff are required if we are open 0700-2000.

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