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Improving call handling quality – QSL’s

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  • #18466

    Just wondering besides the generic coach modes – can someone add on to more creative / new coaching ideas?


    I swear by role play!!! I have a generic form that the advisor completes during the session, and I demonstrate what I am looking for in a call. We discuss my effort, and I ask the advisor questions on how they can improve their call structure. We document they have achieved this once demonstrated and they sign. I’ll crack a few jokes and throw in a few red herrings throughout, it usually does the trick!

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