Erlang Calculations This topic has 0 replies, 1 voice, and was last updated 14 years, 10 months ago by Roberto. Viewing 1 post (of 1 total) Author Posts 8th February 2008 at 22:24 #18297 RobertoGuest Could anyone tell me the difference between using the “Agents” and “Fractionalagents” calculations when using Erlang in an Excel environment and which one is considered as the most effective/accruate. Thank You in advance . . . Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.