To get into staffing u need to understand what are your requirements in terms of SLA.
Secondly study Erlang concepts and POISON effect.
In case u want to understand the details contact me on my ID : email@example.com
For those of you planning to set up somethng in Lucknow … go ahead with it … Lucknow is a good pool for resources. Secondly a lot of thngs in terms of overhead costs can be easily managed.. let me know in case there is further info required .. I am coming with 6 years BPO experience and am from Lucknow.