Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Overtime Issues

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • #17713


    I am an HR Generalist for a call center. We are having a problem managing overtime. We have empolyees that routinely clock in early and late to receive additional pay.

    Currently, our timekeeping system rounds to the quarter hour after 8 minutes.

    I’m looking for guidance on other policies/procedures that might help us deal with this issue.


    Usman Zafar

    I suggest you to start defining shifts and ask your agents to follow the schedule. Over time is calculated on the basis of a need i.e. if we need an agent to come early or to stay late.

Viewing 2 posts - 1 through 2 (of 2 total)
  • The forum ‘Call center’ is closed to new topics and replies.