- This topic has 11 replies, 1 voice, and was last updated 13 years, 3 months ago by Anil V. Mathew.
4th March 2006 at 09:36 #17662Bill MorganGuest
I have an Internet Cafe in the Philippines with 30 computers. I would like to use it as a call center after daily bussiness hours. Is this possible, does any one have any suggestions?
Thanks from Bill15th March 2006 at 10:04 #17663lindyGuest
the idea is fine and I myself am from Manila.16th March 2006 at 09:17 #17664GovindGuest
Bill you are setting up a call center its an office not a shop, If you know what I mean. Either make it a call center or cyber cafe….due to lot of reasons. This is very unprofessional17th March 2006 at 13:31 #17665Bill MorganGuest
Please be specific. I invite new ideas.
The Concept for running a call center at night is alot like the airline industry, if the planes are not in the air, they are not making money.
The alternative plan was to divide the computers up and into two different areas and make a call center with 15 workstations17th May 2006 at 10:06 #17666CarlosGuest
I am currently in the Philippines trying to accomplish the same goals. I have an internet cafe with 12 computers and want to convert it to a call center a night. My questions are what the legalities are.17th May 2006 at 10:06 #17667JBEGuest
I am a franchisee of a well known internet cafe chain in Manila and I also have the same number of computers (30). I am looking at the same concept. Perhaps we can exhange notes or ideas.19th June 2006 at 08:39 #17668PHBGuest
The workstations themselves don’t take a lot of adjustment. Whatever that entails is quickly accomplished. The important elements you are missing are talent, technology and a customer.
With VOIP, you can find a cost-effective technology solution. There are asterisk-based solutions specifically for the emerging Contact Center.
Before investing the money in technology, hiring and training agents, acquiring management and technical talent, you MUST get the client. There are many small struggling Contact Centers out there to compete with. If you want to rent out your space to an existing Contact Center, that is probably the better business model as you receive income for underutilized resources and the existing Contact Center has a lower Cost Structure.
Good luck! I am willing to discuss further via email if you desire.
Paul27th July 2006 at 21:12 #17669aprilGuest
I have an internet cafe with 16 personal computers, I would like to make it a call center during night time. Can you suggest how can I possibly make it? or the processes I have to undergo.
Thanks7th September 2006 at 08:34 #17670Vipin KGuest
I too had an internet cafe’ but when i wanted to open Call Centre i all together opted for another setup and let the cafe alone.Reasons:-
1)Computers and setup are just small part of Call centre.
2)Good calling agents and staff are the 70% important part in call centre.
3) One cannot retain good agents for long or get those with internet cafe setup since working environment is important to good quality staff.Attrition is high in this industry.
4)If you want to expirement with 10 seats its ok with internet cafe for month or so to get first hand experience but with dedicated call centre looking on long term basis a Dedicated setup is important having a seperate calling area, teaching space , and seperate office for HR work.
See one can if one wants to push it open a call centre in cafe but real profit making call centre’s need dedicated infrastructure with quality staff who needs good environment.Dont waste money just because one has pc and a surfing setup.
Thanks14th March 2007 at 20:08 #17671john vincentGuest
I have 13 computers here in my internet cafe. i’m looking on the possibilities converting this into a call center. I am just now looking for some help on finding the right client for this so we can start the plan immediately. can anyone help me on this? my shop is located here in san pablo city, laguna.24th May 2007 at 08:28 #17672MarkGuest
I would like some help on setting up an internet cafe at the lowest cost possible somewhere in Manila or Davao. Anyone that can give me valuable input will be greatly appreciated. Thank you in advance.25th July 2007 at 00:06 #17673Anil V. MathewGuest
I have an internet cafe in India. I would like to use of a Call Centre business. Is it Possible