We want to set up a domestic 10-seater call centre. I have noidea how to go about it. I need someone who has been through this and can work me through from drafting Strategy plan to working out the implementation. Please help
For a small sized center do not bother with Technology. Just rent a Hosted dialer solution with Voip etc all from one single source . Take a OSP License from the DOT in Delhi. All you need in Infrastructure is Computers, headsets and Internet connection. Initail invesment will work out to be very low:
Computers Rs1000 p.m. rent
Internet : Rs.2000 p.m. per seat
Dialer rental: Rs.5500 p.m. per seat
Long Dist Telephone : Rs5000 p.m. per seat.
If you need any assistance , contact me, find me on google or yahoo.
the same question i have is,could some1 please inform me how much i need and the technical needs i would require to set up a call center in kenya.if i may also ask,do i need realy trained personel and how much they r paid in respective countries.thanks for the assistance