I am in the process of setting up a Call Center at my workplace (LMK Resources, A Landmark Graphics Affiliated Company) in Islamabad, Pakistan. I require a list of Top Techinical Support Softwares that I could integrate.
Please do let me know asap.
The best software in this idustry is Aspect Software’s Ensemblepro. I have been working on this product for the past 5 yrs. If you need some more info plz let me know.