I would be greatful if someone could help me with forecasting of WEB BASED calls where the users logs calls in helpline tool/IT service desk tools.
eg: In a service desk environment when a user logs a call the call will be assigned to a particular engr and he attends the call. Its NOT A CALL CENTER but a service desk.
Is there any way we can predict call forcasting for web based calls where engr updates through web!
Viewing 1 post (of 1 total)
The forum ‘Call center’ is closed to new topics and replies.