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Call Queuing Questions

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  • #17273

    Can anyone tell me if they have deployed a call queuing technology with the primary aim of converting otherwise abandoned sales calls into new business – if so to what success?

    Other than FTE reduction and abandoned call conversions, what other benefits were you able to attribute directly to the deployment of the technology?

    Overall, did your call queuing deployment actully realise the benefits as stated in your RoI?

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