I don’t think call centers will be around any more because of a new chat service provided on websites.
all the info is take down by a person through chat on a website and then processed leading to generation leads. webgreeter is one of the most skilled companies in this area. More and more people are using live support, live greeter on there website, and the best thing about it all is that they great for free. So this may lead to a down fall to the call center business .