Generic selectors
Exact matches only
Search in title
Search in content

Process Training

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #16523 Reply
    Jonathan
    Guest

    Hi,
    Has anybody done a case study / share their learning to improve process training for technical based product in a 200-500 seater call center? I have headed the training function for a technical process along with a team of 8 trainers so far and the function has been certified for COPC / ISO. Does anybody have an idea as to where I can search for process maps / case studies / white papers and guidlines for process training in a call center?

Viewing 1 post (of 1 total)
Reply To: Process Training
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">