Dear Rup Chatterjee,
Before going in for VOIP or IPLC we would like to know the nature of the calls that you are going to handle.
Though the quality of service related to VOIP has improved rapidly still we would like to know this.
Which is the preferred location? is it going to be calcutta/Mumbai/Bangalore/Noida/Hyderabad/Chennai/Gurgaon/Poona?
Please kindly let us know these details.
with warm regards,
If you are going for 25 agents and going for dialogic based solution which is intel card then u need
one MSI 240/SC
one MSI 80/SC
two D300jct because generally we follow 2:3 ratio ie for 2 agents we need 3 trunk ports having voice capability
instead of D300 JCT which is E1 supported card u can use two D240 cards which ever is economical