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How to describe free capacity

  • This topic has 1 reply, 1 voice, and was last updated 18 years ago by Ajai.
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  • #15098 Reply
    Jens Loehrer

    How to describe free capacity?

    I often see ads or message with the message “We have free capacity” or “We have free seats”.

    Is there a way to describe the capacity more sharply defined?

    I have seen things like “In the next 10 Days we have 20 seats with 360 minutes outbound capacity.” In the market research field some firms describe there capacity with the quantity of interviews they can conduct in the next days.

    In one Question:

    Is there a standard, a common way, a norm or something else to describe capacity of callcenters? If yes, why isn’t it used when posting ads.

    I am interested in your thoughts!

    #15099 Reply

    Hi Jens,
    Capacity in CC is also described in the same manner as in any other industry. As a function of
    equipment multiples(seats) and time(hours/day). This is an unambiguous way and is used commonly.

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