Generic selectors
Exact matches only
Search in title
Search in content

FTE Calculations

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #14991 Reply
    Chris
    Guest

    Good Morning all,

    I have a quick question regarding the actual FTE requirement for my center.

    I am able to pull the hourly interval FTE req that I need for my call volume, talk time and acw time. My dilemna is getting the overall yearly FTE requirements.

    Does anyone know the overall monthly or yearly FTE calculations for a contact center? I have the necessary information of calls offered, etc etc etc…I am just unsure of what the overall requirement calculation is for a month.

    Any thoughts would be greatly appreciated

    thanks
    chris

    #14992 Reply
    Sunil Karnatki
    Guest

    You may want to factor in things like shrinkage on a daily and monthly basis along with projections and monthly call swings. To do this you would also look at temps instead of FTE. BHut caution here is the length of training time and complexity of process. Once in place you can have a very lean call center and maximize your profits.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: FTE Calculations
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">