Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Monitoring and Eval. Call Center Reps.

Viewing 1 post (of 1 total)
  • Author
  • #13938
    Nadia Johnson

    does anyone know how often a manager should monitor their call center representatives in order to properly evaluate them? At my company we currently listen to our 65 reps for about a total of 80 hrs every quarter. This is not enough, any ideas of a statistical sample size?

Viewing 1 post (of 1 total)
  • The forum ‘Call center’ is closed to new topics and replies.