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call center software

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    tejasvi gurunath kulkarni

    i am tejasvi kulkarni.i am a student of ty & i am doing bcs(bachelor of comp. sci.).
    we have to do a project in vb6.0 & oracle.i want to do a project on call center.
    i know the concept of call center.
    i have even read many things abtt call center in network magazines.
    but i didn’t get any info. abt its software.
    so if u can pls help me to design software for the same i’ll be very thankful.
    if u send me some info. it will be of great use.
    thanking you,

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