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Capacity Planning and Forecasting

  • This topic has 0 replies, 1 voice, and was last updated 22 years ago by Sakina.
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  • #13679

    Has anyone used Meta Software: WorkFlow Modeler and WorkFlow Simulator to do capacity planning for large size call centres? The software allows you to model the processes of your call centres and simulate them for required resources, service level and agent occupancy targets?

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