Generic selectors
Exact matches only
Search in title
Search in content


Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • #13214 Reply

    Hello I work in a large contact center that is looking to find metrics to staff an email group. I have looked at many places and tried to setup a staffing model myself but my biggest problems are capturing a processing time, and then finding a reasonable metric with which to calculate staffing requirements based upon volume, service level requirements, and processing time.

    Please help,

    thank you.

    #13215 Reply

    I am looking for something along the lines of what an erlang calc would give me. Something that would be able to take a processing time, email volume, and service level required, and come up with an efficiency or occupancy percentage that would be needed to achieve that service level goal.


Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Email
Your information:

<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">