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Call center setup

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  • #12365 Reply

    Hi guys,
    I have some question regarding setting up call center in India. I have read lot of articles, white papers about this. I am particularly looking for the following parts:

    1. What is the investment involved in this venture.

    2. What should be an indian company strategy.
    should it partner with a US firm or perform solely,
    how to attract the clients.

    3. What should be the terms of agreements in the deal with the partners.

    4. what are the real ground problems when you setup the firm ,

    thank you very much in advance,

    I’ll be grateful if you could provide me with the answers.

    #12366 Reply
    Vinay Talwar

    Hi Dhiraj,

    I have answered some of your questions elsewhere on the
    forum, however, as regards the ‘ground problems’ in
    setting up a Call Center – there are many ! This is why it
    is best to join an Indian Partner as an Alliance Partner, with or
    without equity, to make this venture a success.

    These problems could be in getting a lease line operational in time,
    legal permissions/registrations, manpower recruitment and training
    issues, managment issues, business development, process
    migration etc.

    Hope this helps


    Vinay Talwar
    VT Consulting

    #12367 Reply

    This is a message for Vinay.
    Hi Vinay,
    I ma an NRI in the USA and my friends in Calcutta,India have an established infrastructure for a call center.I want to know how to approach clients whom we can provide the services of our call center.

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