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Bandwidth requirement for a 120 seat

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  • 26th February 2002 at 08:27 #12123
    Suresh
    Guest

    Hi we are setting up a 120 seat Outbound call center in Hyderbad I want to know how much bandwidth IPLC do I need to take from VSNL

    any one who has the answer let me know any suggestion are welcome

    Thank you

    15th April 2002 at 15:21 #12124
    chandra
    Guest

    Here is a suggestion

    1. Assume 8K per call center staff. for 120 seats,this will work out to 960 K.

    2. Assume that you have 10% additional staff in supervisory cadre (or 12 seats) who will use 40% of time. This requirement will work out to 38.4 K

    3. Assume overhead of 20% to both the above. The total will be 1.2*998.4 = 1198.08 KB.

    4.Take a bandwidth of 1280 KB. you can provide additional provisions for growth and other traffic

    this link could be interesting

    http://www.soc.staffs.ac.uk/~cmtsjr/methods.doc

    Hope this helps

    chandra

    15th April 2002 at 17:21 #12125
    Prasad
    Guest

    Mr.Suresh,

    What ever Mr. Chandra is correct and also it depnds on the technology ( PC Based / Switch based) and Compression methods.

    On PC Based for every 64 channel..8 Lines are theoritical, but in practice U won’t get more than 6 calls with noice free. If you go beyond 7 you can observe Noice and other factors..

    Bye

    15th April 2002 at 20:32 #12126
    Mukund KS
    Guest

    Hi is there a calculator available for doing this calculation where we have to just enter data and let the calculator do the rest

    16th April 2002 at 09:10 #12127
    SANJAY BANGROO
    Guest

    PRASAD IS ABSOLUTELY CORRECT.

    WITH VOICE COMPRESSION U DONT PRACTICALLY GET PURE 8 VOICE CHANNELS FROM A 64KBPS LINK.

    SANJAY BANGROO

    16th April 2002 at 11:13 #12128
    Suresh
    Guest

    Hi Chandra, Prasad, Mukund and Sanjay Thanks a lot for the information

    Chandra thanks very much for giving URL it has got lot of information which I wanted to know

    Thanks very much
    Regards
    Suresh

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