Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Call Center Staffing Model

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #12057 Reply
    J.J. Wentz
    Guest

    Hi –

    I am working on a project where we are considering changing service levels based on call type in order to achieve greater efficiencies. Is there a staffing model that allows me to change my Service Level % and see the affect on FTEs, occupancy, etc. It would be an Erlang C model with greater input variables.

    #12058 Reply
    Chris Taylor
    Guest

    Yes. It’s Erlang C. Erlang C has no limits on input variables.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Call Center Staffing Model
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">