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Call Center Staffing Model

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  • #12057 Reply
    J.J. Wentz

    Hi –

    I am working on a project where we are considering changing service levels based on call type in order to achieve greater efficiencies. Is there a staffing model that allows me to change my Service Level % and see the affect on FTEs, occupancy, etc. It would be an Erlang C model with greater input variables.

    #12058 Reply
    Chris Taylor

    Yes. It’s Erlang C. Erlang C has no limits on input variables.

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Reply To: Call Center Staffing Model
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