Calculating waiting time This topic has 2 replies, 1 voice, and was last updated 18 years, 11 months ago by Gaurav. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts 2nd January 2002 at 14:38 #11914 Reply kohi amirGuest I need to calculate the waiting time in the call center. I have : 1. Average call duration 2. Average wrap up time 3. Call answering target 4. Number of calls 5. Number of agents But I canwt calculate waiting time above 5 minutes 28th January 2002 at 05:15 #11915 Reply MyGuest did you tried the Erlang calulator ? 28th January 2002 at 17:15 #11916 Reply GauravGuest for collection at 2-due stg tlk time-45-50 sec wrap – less thn 10sec clls md – atleast 70call/hr Author Posts Viewing 3 posts - 1 through 3 (of 3 total) Reply To: Calculating waiting time Your information: Name (required): Mail (will not be published) (required): You may use these <abbr title="HyperText Markup Language">HTML</abbr> tags and attributes: <a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width=""> Submit