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IP Based Unified Call Centre

  • This topic has 7 replies, 1 voice, and was last updated 19 years ago by Anand Prakash.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • #11898 Reply
    Kedar Bagul

    Well,almost everybody in the call centre segment understands the advantages of having an IP based call centre. Many of the leading solution providers in the market have already started offering the same.But mejority of them offer an integrated solution.What about unified ?
    Have a look at CosmoCall Universe at Have you heard of this product or used ?
    Pl let me know your views on this.

    #11899 Reply

    I think it is a great product. It is the only one I have seen that unifies all communications into a single presentation.

    #11900 Reply
    Anuj Mahajan

    I have been using TeleContact from TeleSynergy……it is also an integrated solution and IP based…..anybody has any experience with it??

    #11901 Reply
    Deepak Handa

    BEST OF ALL THESE THAT YOU HAVE MENTIONED IS ContacPro 4.2 with immense redundancy and scalability options(It can go upto thousands of seats) it has a unique universal queue feature.


    #11902 Reply
    Ken Waterman

    Try out Paragon from Parsec Technologies, its an awesome solution. Particulary, the price point and the flexibility of the solutoin is amazing.

    #11903 Reply

    Can some one tell me where can i get a list of Agents/Consultants for call centre clinets/alliances. If you are one please do reply Urgently. I am a professional wanting to start a setup (50 seater) ASAP.


    #11904 Reply

    can anyone give info on using Router to convert 64kbps TDM voice into IP packet and transport this IP based voice through IPLC from USA to India and attend the call using IP Phone


    #11905 Reply
    Anand Prakash

    Hi sanjiv

    Using Router for end to end IP solution is the best solution taking scalability and price factor into consideration , u can contact local Cisco office for more information in this regard.

    Anand Prakash

Viewing 8 posts - 1 through 8 (of 8 total)
Reply To: IP Based Unified Call Centre
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