- This topic has 7 replies, 1 voice, and was last updated 19 years ago by Anand Prakash.
14th December 2001 at 04:23 #11898Kedar BagulGuest
Well,almost everybody in the call centre segment understands the advantages of having an IP based call centre. Many of the leading solution providers in the market have already started offering the same.But mejority of them offer an integrated solution.What about unified ?
Have a look at CosmoCall Universe at http://www.cosmocom.com Have you heard of this product or used ?
Pl let me know your views on this.4th March 2002 at 20:32 #11899romanGuest
I think it is a great product. It is the only one I have seen that unifies all communications into a single presentation.5th March 2002 at 04:36 #11900Anuj MahajanGuest
I have been using TeleContact from TeleSynergy……it is also an integrated solution and IP based…..anybody has any experience with it??9th March 2002 at 09:41 #11901Deepak HandaGuest
BEST OF ALL THESE THAT YOU HAVE MENTIONED IS ContacPro 4.2 with immense redundancy and scalability options(It can go upto thousands of seats) it has a unique universal queue feature.
Deepak20th March 2002 at 23:53 #11902Ken WatermanGuest
Try out Paragon from Parsec Technologies, its an awesome solution. Particulary, the price point and the flexibility of the solutoin is amazing.21st March 2002 at 09:04 #11903AnanditaGuest
Can some one tell me where can i get a list of Agents/Consultants for call centre clinets/alliances. If you are one please do reply Urgently. I am a professional wanting to start a setup (50 seater) ASAP.
Anandita27th March 2002 at 22:34 #11904sanjivGuest
can anyone give info on using Router to convert 64kbps TDM voice into IP packet and transport this IP based voice through IPLC from USA to India and attend the call using IP Phone
Thanks…sanjiv11th April 2002 at 10:31 #11905Anand PrakashGuest
Using Router for end to end IP solution is the best solution taking scalability and price factor into consideration , u can contact local Cisco office for more information in this regard.