Well,almost everybody in the call centre segment understands the advantages of having an IP based call centre. Many of the leading solution providers in the market have already started offering the same.But mejority of them offer an integrated solution.What about unified ?
Have a look at CosmoCall Universe at http://www.cosmocom.com Have you heard of this product or used ?
Pl let me know your views on this.
Can some one tell me where can i get a list of Agents/Consultants for call centre clinets/alliances. If you are one please do reply Urgently. I am a professional wanting to start a setup (50 seater) ASAP.