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In this issue of our newsletter:
Changes to the Call Center Forum
As many visitors will already know, we have been providing this discussion group since January 1999. The forum is used to exchange ideas about operational and engineering issues in the call centre industry.
More recently, the tone of the forum has changed. It is also becoming a meeting point for customers and vendors of call centre services. Whilst this is not necessarily a bad thing, we have decided to take steps to ensure that the original purpose of the forum is not lost in this huge tide of new messages.
Yesterday, the forum was changed to a moderated forum. This means that we will review new messages for suitability before allowing them to be published. We will perform these reviews daily, and will publish any messages that encourage general discussion. However, we will not post new messages that seek to promote call centre services or products.
To bypass this editing process, suppliers may make a small payment online. This would ensure that their post is immediately and automatically published for potential customers to read. Payment is the only option for companies or individuals posting commercial messages.
Whilst we realise that this step may be unpopular in some quarters, we feel sure that companies that are serious about promoting their products on a high quality and respected medium will be prepared to make this small contribution to our significant marketing costs.
Established in 1989, we have been producing telecommunications software tools since 1996. We published what we believe to be the first free call centre staffing calculators on the Internet in 1996.
We have supplied Windows versions of these calculators to a wide range of companies in 74 countries across 6 continents. We are a trusted supplier of software to some of the largest companies in the world including Microsoft Corporation, AT&T, British Telecom, Cisco Systems, Network Networks, Ericsson, Siemens and AOL.
All trademarks are recognised as such We pride ourselves in our fast and efficient customer service. You can read some of our customers’ comments by clicking here.
Please do not hesitate to contact us at if you require any further information.
Best regards,
James Kenny,
Marketing Manager.
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