I needed some basic information on * The basics of setting up a call centre
* Administrative, Technical and Business Issues
* Financial Aspects – ROI, TO,Basic Pricing aspects.
* Viability in the long term.
* Strategic planning involved in the business as a viable means for diversificcation from software.
I am currently doing a project on CALL CENTRE boom in INDIA at a mgmt. Institute. I would be grateful if you give me a feedback.
pls help me.. i need information like right away and i mean like now. pls tell me the hardware and software requirements for call centers and their prices. and how much do the companies pay the call center 4 their sevices???