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How effective Q&A is done in a call cent

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #11732 Reply
    Ashish Patel
    Guest

    Dear friends

    I have recently joined a call centre and posted in the Q&A dept
    we are a start up serving US based client I want to know how effective Q&A can be done and what are the strategies of its implementation ? plz help m3e out with this :-)!

    #11733 Reply
    Jay
    Guest

    I can provide you wth some help ful information.
    Please contact.

    #11734 Reply
    ken rambarose
    Guest

    Dear friends

    we are a start up serving US based company.I need to join a call center outside the us where English would not be a problem (possibly one located in the Phillipines).I want to know how effective Q&A can be done and what are the strategies of its implementation ? plz help m3e out with this :-)!

    #11735 Reply
    Jim
    Guest

    Hi friends,

    Can any one please tell me how Q&A is done on the web-based call centres.

    Jim.W

    #11736 Reply
    Adriaan Baston
    Guest

    Hi Jim,

    There are software modules available, but depending on the size of your operation good old fashioned random-contact sampling and a centre-wide scoring standard (score-card) should suffice. You can then put the results into Excel to track trends and generate reports. The only thing to be mindful of is that you have to keep “re-calibrating” the scoring system to make sure you measure from the same base across the call-centre.

Viewing 5 posts - 1 through 5 (of 5 total)
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