Erlang Formula This topic has 1 reply, 1 voice, and was last updated 21 years, 7 months ago by DW Davis. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts 16th October 2001 at 12:59 #11723 William VizioliGuest Does Erlang formula really work? How about a small call center (10 agents)? 24th October 2001 at 00:01 #11724 DW DavisGuest Yes, the Erlang Formula really works. I have used it for creating forecasts manually when I want to check my system generated numbers. Author Posts Viewing 2 posts - 1 through 2 (of 2 total) The forum ‘Call center’ is closed to new topics and replies.