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Erlang Formula

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  • 16th October 2001 at 12:59 #11723 Reply
    William Vizioli
    Guest

    Does Erlang formula really work? How about a small call center (10 agents)?

    24th October 2001 at 00:01 #11724 Reply
    DW Davis
    Guest

    Yes, the Erlang Formula really works. I have used it for creating forecasts manually when I want to check my system generated numbers.

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