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Erlang Formula

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  • #11723 Reply
    William Vizioli
    Guest

    Does Erlang formula really work? How about a small call center (10 agents)?

    #11724 Reply
    DW Davis
    Guest

    Yes, the Erlang Formula really works. I have used it for creating forecasts manually when I want to check my system generated numbers.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Erlang Formula
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