Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

QA Feedback Tools

Viewing 1 post (of 1 total)
  • Author
  • #11700 Reply
    Donna B.


    I was a call-center manager a year-and-a-half ago, and I am about to relocate and take another job managing a call-center. My new employer lacks some tools I like to use – I had created a spreadsheet with macros that acted as a monthly scorecard for CSRs that pulled data from other spreadsheets where we entered CSR qualitative and quantitative call management data we collected. I no longer have the tool (wish I did), but I was wondering if anyone has a tool they use in either Excel or Access that they would share with me (and other managers)? Perhaps a number of us can use them, and those who want to can try to combine the best aspects of the tools submitted to make improvements?

    I would really appreciate anything you have, and I will gladly exchange anything good I find with contributors.

    Thank you!


Viewing 1 post (of 1 total)
Reply To: QA Feedback Tools
Your information:

<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">