Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Forecasting & Planning

  • This topic has 2 replies, 1 voice, and was last updated 19 years ago by Natasha Srinivas.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #11376 Reply
    Emma
    Guest

    I need everyone’s help please. Im having a job interview for the above post and need to gain as much info as possible on qmax, erlang c calc’s and general f&p in a call centre / customer service environment. Can anyone help me with some details and point me in the right direction?
    Thanks
    emmajbirch@yahoo.co.uk

    #11377 Reply
    Vijay Swami
    Guest

    I am sorry if this is too late. But I can explain all the basics to you step by step behind all the different models.
    (of course no charge
    free:-)))))))))
    let me know if you still need help
    Thanks
    -Vijay
    Ps: sending an email is also good
    vijay_swami@yahoo.com

    #11378 Reply
    Natasha Srinivas
    Guest

    To calculate the effective index; efficiency index and finally the Call centre performance index some ten different performance metrics are used in each case. Could anyone list out each of those metrics and the basic calculations/formula used to arrive at the correct answer?
    Thanks.

Viewing 3 posts - 1 through 3 (of 3 total)
Reply To: Forecasting & Planning
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">