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Multiple site WFM Depart

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    T Mitchell

    Does anyone have experience on whether it is more productive to have the “real time que management team” in one site versus having a couple in both locations? We will be operating in a virtual que environment (1st available across the network)and are trying to decide the functionality of either having a centralized team of coordiators to monitor the ques or whether it is more productive to have them located in 1 site and gaining the efficiencies of using less people to cover the same amount of hours?

    Thanks for any information


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Reply To: Multiple site WFM Depart
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