Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Recognition Ideas!!!

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #11293 Reply
    Lisa Clow
    Guest

    Please e-mail me on any ideas you may have on recognition. How to keep a team motivated and happy! $$$ is an issue. We have a incentive program in place, but just need ideas on small thank you’s….for the agents.

    #11294 Reply
    John Bruce
    Guest

    Hi Lisa,
    It is always better to reward your agents so that it motivates them. The logic of rewarding is “Do this to get that”, which motivates the employees on “getting that”. Some of the suggestions for rewarding your agents are
    1) Rank/Grade (Top five or Top ten) the Agents depending on the quality of service provided by them.
    2) Honor the Agent of the month – nominated by Agents and Supervisors.
    3) Select “Agent of the Year” and give him/her cash bonus or increment.
    4) Ask each Agent to set “Goals for the month” and reward them if they met their targets.
    5) Grand paid time off for the agents, who has no absenteeism or lateness for a certain period of time(Say for example, 6 months).
    6) Letters and comments from the customers, which appreciate the Agent’s service, should be posted on the Notice Board and the particular Agents should be rewarded.
    7) Select the best conversation of the day and play it during the Lunchtime of the next day.

    Bruce

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Recognition Ideas!!!
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">