Quality Standards This topic has 1 reply, 1 voice, and was last updated 20 years, 6 months ago by Maryanne Henchy. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts 3rd October 2000 at 03:00 #11232 Reply Karen CohensGuest Looking for information on how to bench mark quality standards for an internet banking company that is 24×7. I am looking for QA standards only (remote monitoring systems,QA percentiles, QA personnel ratios,…etc) 3rd October 2000 at 10:33 #11233 Reply Maryanne HenchyGuest Have a look at http://www.lean-service.com It has useful information about effective call centre operations. Author Posts Viewing 2 posts - 1 through 2 (of 2 total) Reply To: Quality Standards Your information: Name (required): Mail (will not be published) (required): You may use these <abbr title="HyperText Markup Language">HTML</abbr> tags and attributes: <a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width=""> Submit