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Quality Standards

  • This topic has 1 reply, 1 voice, and was last updated 20 years ago by Maryanne Henchy.
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  • #11232 Reply
    Karen Cohens
    Guest

    Looking for information on how to bench mark quality standards for an internet banking company that is 24×7. I am looking for QA standards only (remote monitoring systems,QA percentiles, QA personnel ratios,…etc)

    #11233 Reply
    Maryanne Henchy
    Guest

    Have a look at http://www.lean-service.com It has useful information about effective call centre operations.

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