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Rotary versus Touchtone

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  • #10975
    Emma Rogers

    I am designing an IVR for my call center, and I obviously need to make provision for callers using rotary phones. But, does anyone have an idea what percentage of phones are still rotary?

    We sell consumer products in the US.


    Dave Anderson

    My company looked into this a while back. We discovered that 11% of calls were dropping to the default option (ie. from rotary phones). This was about a year ago, and I think the situation may have improved now. We are in the UK.

    Dave A.

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