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Rotary versus Touchtone

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  • #10975 Reply
    Emma Rogers

    I am designing an IVR for my call center, and I obviously need to make provision for callers using rotary phones. But, does anyone have an idea what percentage of phones are still rotary?

    We sell consumer products in the US.


    #10976 Reply
    Dave Anderson

    My company looked into this a while back. We discovered that 11% of calls were dropping to the default option (ie. from rotary phones). This was about a year ago, and I think the situation may have improved now. We are in the UK.

    Dave A.

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Reply To: Rotary versus Touchtone
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