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Call Disconnect Problem

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    I’m new in VoIP and I have a quintum tenor AX.
    It does not detects phone hang up and users stay in system until their credits ends and then disconnects them.
    Unfortunately, this behavior is completely random, i checked for diferents numbers, different PSTN, different destinations, and different users.
    Desconnection supervision has been set for Tone-Based and it is realy a tone based.
    If it matters, I’m in iran.
    I would be so glad if anyone can help me.

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