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QUINTUM DX2030 BAD VOICE QUALITY

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  • #31410 Reply
    Aly
    Guest

    CAN ANYONE CAN TELL ME HOW TO IMPROVE THE VOICE QUALITY OF QUINTUM DX2030. I AM A PREPAID CALLING CARD PROVIDER, MY CUSTOMERS ARE ALWAYS COMPLAINING ABOUT THE QUALITY OF THE VOICE, NOISE AND DEAD AIR. I DID COMPARE THE QUINTUM DX WITH CISCO AS5300 I FOUND CISCO GIVES SUPPERIOR QUALITY THAN QUINTUM.
    I TRIED CODEC G729/ 20MS AND 30MS, NONE OF THAT HELPED

    #31411 Reply
    MikeM to Aly
    Guest

    Aly,

    In most cases the problem with voice quality has little to do with the gateway and more to do with your network. Since you are using the DX, no noise, static and such, would be caused by the DX directly. Now if you are connecting the E1 to some type of channel bank or GSM device, it is more likely the noise is from there. Dead air could be a config problem, not dialing the number correctly or a network problem.

    MikeM
    mike_voip@hotmail.com

    #31412 Reply
    Aly
    Guest

    Mike thank you for your response.

    When you said Dead air due to a config problem what type of config could be better?

    Aly

    #31413 Reply
    MikeM to Aly
    Guest

    The only config that may affect this in the dx is if you did not set the law setting correction for the digital interface.

    Mike

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: QUINTUM DX2030 BAD VOICE QUALITY
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