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Destination Offline error in AXT 800

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  • #30351 Reply
    DT Comms
    Guest

    We have a configured Quintum AXT 800.
    when our carrier calls us, it gives an error of Destination Offline on the carrier side and we dont get anything in our log. Could anyone tell us what to do?
    Awaiting for your response.

    DT Communications

    #30352 Reply
    Wilson Boyrie
    Guest

    Log into your box.

    Type cmd gkroute xxxxxxxxxxxxx

    where the “x” ‘s are the phone number that the carrier is sending you. Normally it will country code, area code and number.
    If the gateway does not answer with a message like this:

    Public Endpoint matches
    1281* xxx.yyy.www.yyy:1720

    No Public Proxy candidates

    No Private Endpoint candidates

    The gateway need to reply with its own I.P. address ,or it is not ready to accept that number.

    You do not need to type the whole phone number, the first few digits should be enough, like country and area code.

    No gateway will route calls until this step pass.

    Good luck!!!!

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