Does anyone got some problem in using EyeBill or QIIQ as their billing solution for the prepaid calling card? Is their software platform stable? Any comment in using EYEBILL and QIIQ? Do they work well with Cisco gateway?
David, I used to work at a VoIP service provider company some time ago, when they only provided prepaid cards. They used EyeBill with Cisco and VocalTec. Now I don’t work there and I don’t know what they do and what they use. Maybe my information is out-of-date and EyeBill’s platform has gone worse, but… I don’t believe that.
To answer your question, I heard good things about both companies.
regardless, you shoudl,
1) get a solid money back gaurente
2) clearly define in the contract installation, support etc. including response times
3)have a qualified tech to support you and work with the provider
4) keep your salesman informed of occurances in your installation
5) be reasonable in your expectations