- This topic has 2 replies, 1 voice, and was last updated 16 years, 8 months ago by Darwin Roach.
17th August 2004 at 09:11 #27796Saul BejaranoGuest
I never though I could receive a response like this from the owner of a company :
At this time we are reluctant to fix the DB corruption since we are confident that it will resurface if you continue to reboot your DB in the same fashion. We are also contemplating increasing your support contract due to the fact that you do not cooperate in terms of maintaining your system properly. We simply do not have the resources to spend on advanced Sybase/Linux management and administration on a daily basis.
PD: The reboots of the system are our attempts to fix a problem that has been pounding us for months and Sysmaster does not have the willing to see, the gatekeeper locks and all the services because of the database corruption, and this was the response of this…gentleman.
All people who has a negative comment about Voicemaster, is welcome at http://www.sysmaster.net to express your frustration.
Saul Bejarano26th August 2004 at 18:10 #27797BobGuest
Well, Saul my friend, these people are like that. This Boris guy is the most RUDE person I have ever come in contact with. They give the worst support you can imagin and also don’t back thier own words.
I feel sorry for both of us and all those who bought this piece of junk.10th September 2004 at 13:50 #27798Darwin RoachGuest
Well Saul, all I can say from my point of view and experience with these people is that I was a costumer of them for 3 weeks, because as soon as we got the Voice Master we found out that the product didn´t have all the features we asked for, after we told them that the system didn´t do this or that (we had asked for all the features in writing and also we told the sales person the same when we went to their offices in San Jose CA) they told us that if we wanted to do all of that then we would have to buy several extra modules (they have like 50 or more)in order to achieve that. That meant that we would have to pay more that the DOUBLE!!! of the price that we initially paid!!!… (it sounded like a cartoon comic to me). On top of that we wanted to do IP to IP devices calls and we initially had told the that we wanted them to be PEER TO PEER (no bandwidth consumption from our side), of course at the sales point they said “YES WE DO THAT”, but after we bought they told us “THAT IS IMPOSSIBLE TO DO IF YOU ARE BEHIND A NAT ON BOTH SIDES”, but there are companies (LIKE JASOMI) that do that already and very succesfully. At the end we returned the server after 2/3 weeks and they had to give us our money back (they took $200 off and I had to pay like $250 for shipping). In summary I wouldn´t recommend anyone to buy products from this company, not one!!! be carefull with these people. BAD support and not serious way to do business.