Quintum A800

Hamy,

1. The Quintum Tenor should only re-route to the PSTN when IP calls fail for the following cause codes 3, 31, 34, 38, 41-45, & 47. It will also re-route on code 17 if partial trunk group is enabled.

2. This is an issue where you have not setup the answer supervision correctly. In the PSTN trunk group , set supervision to 2 (answer) or 3 (answer & disconnect), set the answerdelay to 120 and make sure progtone is set to 0. For more information on this review the answer supervision document on Quintum’s web site at;
http://www.quintum.com/support/1G/kb/telco/Answer_Supervision.pdf

Anybody? Please!

Thank you for your answer. Have done that. No success 🙁 .
Here comes the configuration:
———————-
Unit
—-
Unit: 1
IP Address = 192.168.254.2
External IP Address = ***************
Name = ctel1

Online = 1
Relay ResetTime = 240
Relay Reset Number = 2

TcpKeepAlive = Disabled(0)

System
——
Country Value = 6
Country Code = 32
Area Code = 2
Minimum DN = 7
Maximum DN = 7
International Prefix:
1: 00
Long Distance Prefix = 0
Carrier Selection Prefix:
Intercom Used = no(0)
Private DN Used = no(0)
Interdigit Timeout = 4 sec.

Contact =
Location =
IP Address : of Snmp Trap Server 1 = 0.0.0.0
IP Address : of Snmp Trap Server 2 = 0.0.0.0
IP Address : of Snmp Trap Server 3 = 0.0.0.0

IP Address : Port # of Syslog Server 1 = 0.0.0.0 : 514
IP Address : Port # of Syslog Server 2 = 0.0.0.0 : 514
IP Address : Port # of Syslog Server 3 = 0.0.0.0 : 514
Syslog Facility = 16

IP Address : Port # of Cdr Server 1 = 0.0.0.0 : 0
IP Address : Port # of Cdr Server 2 = 0.0.0.0 : 0
Cdr Password:
Cdr Format: 0

Ring Frequency = 20 Hz(0)
PSTN Ring Sensitivity = Normal(0)

Primary Time Server: IP Address = 0.0.0.0
Secondary Time Server: IP Address = 0.0.0.0
UTC Offset: Unknown

Disc Tone Frequency: 480 Hz (min) : 620 Hz (max)
Disconnect On/Off Time: 250 mSec(on) : 250 mSec(off)

Call Indication Tone = None(0)
Disable GUI = no(0)

Dialplan
——–
User Programmable DP = No
Dialplan table:
index:Pattern DpType min max nprefix

System LAN
———-
Subnet Mask = 255.255.255.240
Default Gateway = 192.168.254.1

PSTN Trunk Group
—————-
PSTN Trunk Group: 1
Name = pstn1
Pass Through = yes(1)
PT Trunk ID = 0
Provide Call Progress Tone = no(0)
Busyout = no(0)
Hunt Algorithm = ascending(0)
Modem Calls = No(0)
Direction = outgoing(1)
DN Used = public
End Of Dial = yes(1)
End Of Dial Digit = #
Add End of Dial Digit = no(0)
Ivr Type = None
CID = From Interface(0)
External Routing Request = no(0)
Auto Switch Enable = no(0)
Forced IP Routing # = none
Trunk ID(Account Code) = none
Trunk ID Delivery = none
2 Stage Dial = No
Translate Inbound Caller ID = no(0)
Relay Caller ID = yes(1)
IP Extension = no(0)
Maximum LAM Calls Allowed = 1
LAM: Index Pattern Replacement NumberType
Cas Signaling Type = loop start fwd disconnect(6)
Cas Orientation = user(0)
Dial Tone Detect = yes(1)
Dial Delay Timeout = 1000
Answer Delay Timeout = 120
Flash-Hook Signaling = no(0)
Supervision = answer and disconnect(3)
Caller Id Detection = no(0)
dtmf-ontime = 100
dtmf-offtime = 100
Channel:
unit# 1 line# 2: 1

PBX Trunk Group
—————
PBX Trunk Group: 1
Name = PbxPassThrough1
Pass Through = yes(1)
PT Trunk ID = 0
Provide Call Progress Tone = no(0)
Multipath = yes(1)
Hunt Algorithm = ascending(0)
Modem Calls = No(0)
Direction = both(2)
DN Used = public
End Of Dial = yes(1)
End Of Dial Digit = #
Add End of Dial Digit = no(0)
Ivr Type = None
Partial TG = no(0)
CID = Trunk ID(1)
External Routing Request = no(0)
Auto Switch Enable = no(0)
Forced IP Routing # = none
Trunk ID(Account Code) = none
Trunk ID Delivery = none
2 Stage Dial = No
Translate Inbound Caller ID = no(0)
Relay Caller ID = yes(1)
IP Extension = no(0)
Public Number of Digits = 16
Private Number of Digits = 4
Public Hunt Ldn’s:
Private Hunt Ldn’s:
BDN: Index Bdn
1 02***********
Cas Signaling Type = loop start(1)
Cas Orientation = net(2)
Flash-Hook Signaling = yes(1)
Flash-Hook Min = 200
Flash-Hook Max = 700
Supervision = none(0)
Caller Id Generation = no(0)
dtmf-ontime = 100
dtmf-offtime = 100
Channel:
unit# 1 line# 1: 1,2,3,4,5,6,7,8

IP Trunk Group
—————
Incoming IP call delete digits = 0
Incoming IP call prefix =
Outgoing IP call delete digits = 0
Outgoing IP call prefix =
Prefix Trunk ID = no(0)
Default Trunk = No
External Routing Request = no(0)
Display Information ID = Tenor-Gateway

Line
—-
Line: 1
Law = uLaw(0)
Rx Gain = -4dB
Tx Gain = -2dB
Line: 2
Law = uLaw(0)
Rx Gain = 0dB
Tx Gain = 0dB
Guard Time = 0mS
DAA Start Up = Enabled

Bandwidth Management
——————–
Time of Day Maximum Bandwidth:
Day = 0(Sunday)
Hour = 00 * * * * * *
Hour = 06 * * * * * *
Hour = 12 * * * * * *
Hour = 18 * * * * * *
Day = 1(Monday)
Hour = 00 * * * * * *
Hour = 06 * * * * * *
Hour = 12 * * * * * *
Hour = 18 * * * * * *
Day = 2(Tuesday)
Hour = 00 * * * * * *
Hour = 06 * * * * * *
Hour = 12 * * * * * *
Hour = 18 * * * * * *
Day = 3(Wednesday)
Hour = 00 * * * * * *
Hour = 06 * * * * * *
Hour = 12 * * * * * *
Hour = 18 * * * * * *
Day = 4(Thursday)
Hour = 00 * * * * * *
Hour = 06 * * * * * *
Hour = 12 * * * * * *
Hour = 18 * * * * * *
Day = 5(Friday)
Hour = 00 * * * * * *
Hour = 06 * * * * * *
Hour = 12 * * * * * *
Hour = 18 * * * * * *
Day = 6(Saturday)
Hour = 00 * * * * * *
Hour = 06 * * * * * *
Hour = 12 * * * * * *
Hour = 18 * * * * * *

Gatekeeper Administration
————————-

Endpoint Authorization Type = 0 (None)

Allowed Endpoints
IP Mask
1 192.168.254.2 255.255.255.255

Barred Endpoints
IP Mask
No Barred Endpoints Configured

Gatekeeper System
—————–
Zone Name =
Border Element IP Address(prim) = 192.168.254.2
Border Element IP Address(sec) = 0.0.0.0
Discovery IP Address = 192.168.254.2
Gatekeeper Password =
LRQ returns all candidates(0)
Maximum LRQ Hops = 0
WAN Call Limit = 0 (disabled)
LCF/LRJ V3plus = 1
Gatekeeper Option Flags:
Use IP Header Address = no(0)
Ridgeway ARQ = no(0)

Border Element
—————–
Static Routing
Static Route #1
RouteName =
Gkmode = Destination is a Gateway (0)
CallSignalAddress = **********************:1720
1:1* Public LDN priority(0)
2:2* Public LDN priority(0)
3:3* Public LDN priority(0)
4:4* Public LDN priority(0)
5:5* Public LDN priority(0)
6:6* Public LDN priority(0)
7:7* Public LDN priority(0)
8:8* Public LDN priority(0)
9:9* Public LDN priority(0)

DSP
—
Voice Coding algorithm = 81
Voice Information Field size = 192 bits
Silence Suppression = Enable(1)
Minimum Jitter buffer = 60 msec
Maximum Jitter buffer = 300 msec
Receive Gain (PCM -> IP) = -2 dB
Transmit Gain (IP -> PCM) = -4 dB
Digit Relay = 0
Fax Relay Type = 1
T.38 Fax Low Speed Data Redundancy = 0
T.38 Fax High Speed Data Redundancy = 0
Fax Maximum Rate = 144
Fax Playout FIFO nominal delay = 600
Fax Modem Coding = 0
Fax Modem Voice Information Field size = 0 bits
Idle Time = 0
Answer Supervision Options = 0
Disconnect Supervision Option = 0

AutoSwitch
———-
Auto Threshold = 50

H323 Gateway
—————–
Primary GK Address = 0.0.0.0
Primary Auto Discovery = 1
Secondary GK Address = 0.0.0.0
Secondary Auto Discovery = 0
H.323 ID =
Register DN = Register as GW Prefixes(1)
Ignore Bandwidth in ACF = no(0)
Default H245 Tunneling = yes(1)
Round Trip Delay = 0
One Stage Dialing = 0
RRQ Interval = 0
H323 Interop Flags:
H225 GW Protocol = h323(0)
Do BRQ = 0
SlaveSessionId0 = 0
AllowFastStartOnly = No(0)
RRQv3plus= No(0)
ProgressInd Alert= No(0)
StartH245Flag= No(0)
Automatic Ext IP Update= No(0)
RTP Verification= No(0)

Do Lightweight RRQ = no(0)

Radius User
———–

host p 0.0.0.0
authenticationport p 1812
accountingport p 1813

host s 0.0.0.0
authenticationport s 1812
accountingport s 1813

retry = 3
timeout = 5
accountingtype = 0
billingvendor 0
sharedsecret

IVR
——

Primary File Server: IP Address = 0.0.0.0
Secondary File Server: IP Address = 0.0.0.0
timeout: 5

Enabled Languages: None

CID Translation Table
——
Caller ID Translation Table
Index Pattern Replacement

Radius Endpoint
—————

host p 0.0.0.0
authenticationport p 1812
accountingport p 1813

host s 0.0.0.0
authenticationport s 1812
accountingport s 1813

retry = 3
timeout = 5
idtype = 0
passwordtype = 0
sharedsecret
————————–
When I dial 02*********** tenor waits 120 seconds and then starts billing. Anything I can do about it?
Best regards

Try setting the cassig to 1. I do not think this will change the answer problem, but it is a conflict as you cannot have forward disconnect when supervision is set to both answer and disconnect.

After this, without going through logs and testing, it would be hard to determine what is happening.