Student needs help

Hi,

l was wondering kindly if anyone can help me on my final year project. l have a question l need answering before l continue, however, I’m stumped how to continue…

Anyway here it is:

‘how would you DEFINE the performance of Internet applications such as web browsing?

Based on your experience comment of the current performance of the inrent in terms of speed or your own opinion VoIP call quality). How would you improve it?’

l would like topics l can research or any lil bites of help be nice, thank you