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Exracting IVR Files from QUINTUM (eng)

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  • #24995 Reply

    I was originally under the impression that the quintum would deliver the prompt files, but after further investigation it seems if i want only 1 language (english) i still have to setup an outside IVR server? Is that right? if that is the case How do i extract the files? and how, and where do i store them, and can it be the same server that runs the billing and radius

    #24996 Reply

    The quintum run the best with a external IVR server. That is just a old P.C, with the audio files on it and a TFTP client software on it.
    The IVR could be colocated with the gateway or across the internet if you have enough bandwith.
    Anyway, the quintum only “download” audio from the server once, keepeing that file on the memory after the first use.
    After few hours of operation, the TFTP transfer is only a trickle, only for the files that the gateway did not use until that point.
    The files for the IVR (audio) are on the quintum website (you will need a logon)
    I do have the ones in spanish somewhere, but it should be easy to get them from quintum.
    You could have the TFTP server on the same chassis than the billing as long as you have enough hard drive, memory,etc.

    #24997 Reply

    I have configured IVR with Quintum Tenor using TFTP server.
    The voice is very noisy and not acceptable. How can I get clear voice prompt ?
    My DSP codec is 81 i.e g723.1-6.3kbps

    #24998 Reply

    Can anyone send me the IVR voice prompt files (English) for Pre-Paid Calling Card for Quintum Tenor A-800? I lost my ID and Passwd to logon the Quintem site.

    #24999 Reply
    Teodor Georgiev

    Kollol, why don’t you “bite the wood”?

    If you are really a customer of Quintum, then enter your tenor box serial number on their site and and a new user/pass shall be issued to you.

Viewing 5 posts - 1 through 5 (of 5 total)
Reply To: Exracting IVR Files from QUINTUM (eng)
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