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VoIP in Dubai and Dubai Internet City

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  • #22478 Reply


    I am not a techie but an entrepeneur and unlike most others I do not wish to setup a Contact Center but I first wish to give business to contact centers to prove my revenue model then setting up one or buying one is not an issue.

    I am in a position to generate substantial business volumes from Dubai, UAE. While I am aware VoIP is illegal in Dubai it is obviously not so in Dubai Internet City as their entire telecom system is based on VoIP.

    Now my question is this. If I were to have clients in Dubai where the call originates – would it be possible (strictly from a legal point of view) to route the calls to an Indian Contact Center via Dubai Internet City? Help would be appreciated (and guidance to firm documentation even more so!)



    #22479 Reply

    Hi Sandeep,

    The question is largely a regulatory one. Dubai Internet City hops their traffic off to the PSTN to the best of my knowledge and does not provide “toll arbitrage” type services. This basically looks like a large campus based pbx to the PSTN.

    Since this is the case, it leads me to believe that it is _probably_ illegal to pass traffic via IP without giving the PTT in India the proper toll. You definitely should check with a lawyer that deals with Telecom regulations in that region though.



    #22480 Reply

    Hi Rommel,

    Thanks for your input. Im definately on the searchfor professional legal advise and have also contacted Etisalat (the telecom dept.)

    Thanks once again.


    #22481 Reply

    Hey Sandeep,
    Have you followed up with Etisalat. COuld you let me know what they said ?
    Thank You

    #22482 Reply

    Yes I have, and it is not possible as (their reasoning) Etisalat would lose revenue!!!

    Maybe in a couple of years!

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