Call Center Audit This topic has 0 replies, 1 voice, and was last updated 4 years, 11 months ago by Arian Ghallaj. Viewing 1 post (of 1 total) Author Posts 15th October 2018 at 13:26 #70199 Arian GhallajGuest Hello Community, Recently I am performing a call center Audit with regard to the scalability and the Performance of the call center of a Internet Service Provider. The actual question from the Service Provider is: Can we handle three times calls more than our actual status? Can somebody let me know the true way in which I can go through this Audit? Many thanks and Best Regards, Arian Author Posts Viewing 1 post (of 1 total) The forum ‘Telecom Design’ is closed to new topics and replies.