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Call Center Audit

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  • #70199
    Arian Ghallaj

    Hello Community,
    Recently I am performing a call center Audit with regard to the scalability and the Performance of the call center of a Internet Service Provider.

    The actual question from the Service Provider is:
    Can we handle three times calls more than our actual status?

    Can somebody let me know the true way in which I can go through this Audit?

    Many thanks and Best Regards,

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